HOW TO REACH US
Customer Service & Ticket Office Phone: (831) 755-6816 or (831) 375-2111 (from Monterey) Ticket Office FAX: (831) 770-6105
During the current off season, the Box Office is open Tuesday-Friday 5pm-8pm. Email Customer Service
EXCHANGE POLICY Exchanges made only for Season Ticket holders if the tickets are presented at the Ticket Office at least twenty-four hours in advance of the date on the tickets. No exchanges can be made after the performance has taken place. SORRY, NO REFUNDS.
STANDBY POLICY For a sold-out performance Standby Tickets are sold in numerical order. Seating is made at curtain time, a refund is given if seating is unavailable. The Standby ticket must be presented at the Ticket Office fifteen minutes after curtain to obtain a refund. Refunds for Standby Tickets purchased in advance of the performance day with cash or check may take up to two weeks to process.
TICKET RESERVATIONS Season Ticket Holders may call and reserve tickets at the ticket Office by using their pass code. These tickets must be claimed twenty minutes before curtain time. Subscribers should call if they expect to be late or will be unable to attend. Non–season ticket holders may make phone reservations with a Visa or MasterCard. All sales are final — no refunds or exchanges.
SEATING FOR THE DISABLED Please notify the House Manager or ticket office upon arrival that you have reserved a wheelchair space and require special admittance. Drop off in front of the theater is available to those with special needs.
CHILDREN IN THE THEATER The Western Stage welcomes young people to attend live performances. However, many of our productions include mature subject matter and/or language that may be inappropriate for children. Please inquire with us whenever you are thinking of bringing children to a performance. As a courtesy to others, no babes in arms or children under the age of five are permitted in the theater. Every person, regardless of age and whether or not they occupy a seat, must have a ticket.
LATE ARRIVALS After the show starts, late arrivals will be seated at the discretion of, and in locations determined by the House Manager. After curtain time assigned seats may not be available and the patron will be seated in an available seat. The Western Stage does not accept responsibility for inconvenience to late comers.
DOCTORS AND PERSONS ON CALL Please check in with the House Manager when arriving at the theater. Be sure to turn off all beepers and cell phones.
PARKING Permits are required in all parking lots Monday – Friday 8:00AM – 8:00PM. Machines are located in the parking lot and dispense permits, fee of two dollars ($2.00). (Most of the machines are payable with quarters only, however there are two electronic machines on the first floor of the parking structure that accept dollar bills.) (THERE IS NO CHARGE FOR PARKING FRIDAY EVENING OR ALL DAY SATURDAY AND SUNDAY.)
PLEASE: NO SMOKING IN THE THEATER, LOBBY OR PATIO.
PLEASE: CAMERAS AND TAPE RECORDERS ARE NOT PERMITTED IN THE THEATERS.
PLEASE: FOOD AND DRINK is available at the concession counter but may not be carried into the theaters.
Need more help? Click here for list of our resident managers